The Land Transportation Office has instructed car and motorcycle dealers to prominently display in their showrooms the processing time of vehicle registration.
LTO chief Atty. Jay Art Tugade said the display will keep dealers on their toes by allowing the public to report delays in the processing time of their vehicle registration.
“Paying customers, they deserve to be served better,” Tugade said.
The LTO and dealers have signed a memorandum for the display of the processing time of registering a vehicle in a conspicuous area of their showrooms for the transacting public to see.
The display should show the time the initial registration starts up to the issuance of the Certificate of Registration and Official Receipt, including the release of number plates.
The memorandum also listed the five registration steps. The first step involves the processing of the client in just one day.
In the next step, the dealer will process the requirements and complete it in two to three days.
The third step is the processing of the sales report and initial registration within one to two days.
The LTO then registers the motor vehicle and releases the CR and plate number to the dealer in the fourth step.
In the last step, the dealer informs or contacts the owner of the vehicle to claim the OR/CR and the plate number once issued by the LTO.
The memorandum also directed all LTO regional officials through their Regional Accreditation Committees around the country to monitor strict compliance by submitting to the office of the LTO chief a monthly report on the number of issued plates per dealership, including those that may be found violating this memorandum that will cause the issuance of Show Cause Orders.
For car dealers, failure to comply with the memorandum may result in sanctions under Section 9 of LTO Administrative Order No. AVT-2014-023, such as a P100,000 fine for first offense. Motorcycle dealers, on the other hand, should pay penalties under Memorandum Circular 2021-2294 if they fail to register it within a five-day period. Failure to comply with step number 5 in the processing time shall incur penalties prescribed in the above-stated administrative order.
“We hope that these reforms will result to faster processes and ultimately, better customer service,” Tugade said.