Globe rolls out P4.1-B infra upgrade

Globe rolled out a P4.1-billion information technology (IT) modernization to reduce service outages, recently passing a substantial milestone on billing system infrastructure refresh, with succeeding phases of platform upgrades.

The multi-year effort is meant to improve user access to various company products and services by addressing glitches that customers encounter, such as loading and registering for promos, to benefit an estimated 87.4 million mobile customers.

The IT modernization runs parallel to Globe’s network modernization program, which involves upgrading cell sites to 4G/LTE and ramping up the fiberization of Filipino homes.

With both IT platforms and its network enhanced, Globe aims to provide best-in-class service and connectivity for its over 92 million mobile, broadband and fixed line voice customers.

“We are proud to have passed this phase of our massive IT modernization program, which aims to reduce service interruptions significantly. This is part of our commitment to continuously provide consistent and reliable service to our customers,” said Raul Macatangay, Globe’s chief information officer, adding that this is just one of many other programs lined up.

Under the recent milestone, changes were made to Globe’s Business Support System (BSS). BSS is necessary for consolidated business processes across Globe’s prepaid and postpaid wireless, wireline, and broadband operations. It enables Globe to manage its customer relationships better across various product offerings and provide a new level of personalized customer experience. The move extended the health of the BSS for another five to seven years.

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