ICTSI unveils digital services app

Seeking to provide port users next-level services via the latest innovation, the Enrique Razon-led International Container Terminal Services Inc. (ICTSI), has announced its newest application, ICTSI App, providing port users access to the Company’s newest digital services.

In a statement, Brian Hibbert, ICTSI Group chief information officer, stated that the ICTSI App grants port users real-time access to critical logistics data across ICTSI’s global operations.

With the use of the said app, port stakeholders can monitor trucks, containers, and vessels, as well as view payment estimates from corresponding ICTSI terminals in advance, as these services enable port users to optimize their shipping experience through ICTSI and reduce costs.

“As the largest independent port operator across six continents, ICTSI is leveraging digital platforms to bring new levels of interactivity and supply chain visibility to our stakeholders. From shipper to vessel and vessel to consignee, ICTSI looks to provide the most transparent and most visible logistics process while maintaining our shipping line neutrality,” said Hibbert.

Cargo demand more complex

The company maintained that compared to other years, the demand for efficient cargo logistics is now greater, but with up to 20 different participants in a single container shipment, getting access to reliable, real-time information has become a significant challenge.

Late, conflicting, and confusing data create problems across the supply chain that often result in poor logistics planning and increased costs.

Moreover, the ICTSI app eliminates conflicting and late information by providing users with real-time visibility in the palm of their hands.

With the use of the Watchlist feature, users can monitor containers, trucks and vessels and receive updates via email or SMS for every development on the container, truck, or vessel being monitored.

Further, the app also enables users to leverage native device-sharing capabilities to send information directly to the users’ customers, while users can access payment estimates for their transactions and make online payments across a growing number of ICTSI terminals using the app.

“We are focused on our customers’ success and building a strong foundation for these services that not only allow us to deliver these services now but also enables us to respond to our customers and deliver more services quickly in the future,” Mr. Hibbert added.

Already available for iOS and Android, ICTSI’s newest innovation is the result of a multi-year investment in an advanced underlying global digital platform that consolidates data and services across the ICTSI Group, enabling the company to deliver an advanced omni-channel experience to port users.

Leveraging a unique and global platform approach, ICTSI is fast-tracking the roll-out of these services across every ICTSI terminal following the initial launch in the Philippines, where it is headquartered.
User registration is required to use advanced app features and for the Company to be able to create a personalized, digital experience.

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