Iloilo BPO operation grows

Business process outsourcing giant unit TELUS International Philippines expanded its provincial operations in Iloilo, unveiling a new site in the emerging business district of Pavia.

This is TELUS International’s eighth site in the Philippines and second site outside Metro Manila.

“The company’s second new site in Iloilo was opened in the span of a year, contributing to the incredible momentum the customer experience industry is experiencing in the region as it continues to emerge from the pandemic,” Jonabee Beltran-Catura, Senior Director of Operations and Site Lead for Iloilo, TELUS International Philippines, said.

“Our ability to open two sites in quick succession is a testament to the skills and abilities of the citizens living here who make up a significant talent pool to help us deliver the best customer service for our clients. Our new facility in Pavia will further enhance our capacity as a leading employer to provide even more career opportunities for residents in the province and support their professional ambitions through our numerous learning and training opportunities,” he added.

Creativity, productivity inspired

The new TELUS International Pavia site embodies TIP’s creative spirit through surrealism-inspired design elements that resemble an art gallery, celebrating and showcasing local artists like Ronn Bulhan.

“We believe that inspired workspaces inspire workforces, and with the help of local Pavia artists, we have created areas that are optimal for collaboration and spontaneous interactions, while also creating rooms where team members can work uninterrupted,” Pia Zapata, TELUS International Philippines facilities director, said.

“Our company’s goal has always been to create work environments that help our people feel welcome and be productive, and in Pavia, team members can experience a functional, flexible workplace that addresses all their needs with dynamic operations floors and themed meeting rooms,” she added.

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